Last week I pasted my long record of bureaucratic chatbot tangles with CenturyLink. Two months of frustration and fakery. Endless fake appointments with great detail, nothing ever happened.
Just after writing the record, I finally got a real live visit from a tech, who explained that they had switched to fiberoptic and weren’t maintaining the old wire landlines. They never told me anything about that during the two months of chatbotting.
Afterward I made the appointment to switch to fiberoptic. Everything in this system is fast and smooth and clear, with lots of explanation and tutorials available. The tech came today, exactly on time for the very first schedule, and finished the job in 1.5 hours. Now I’ve got a new internet connection, with an adapter kit to run the landline phone from it. After I get more accustomed, I can just move my computer’s Ethernet cable from the Comcast modem to the CenturyLink box and eliminate Comcast entirely. One less bill to pay.
Why is one side of the company utterly useless and the other side utterly straightforward and clear? I guess we’ll never know.
Polistra's Mill 